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For a detailed overview of the iCocoon massage chair and its unique features, read our
Brochure on iCocoon Massage Chairs.

FAQ

Frequently asked questions
and user manuals

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Download the operating manual for detailed usage instructions and the user manual for essential guidelines on care and maintenance.

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About placement and installation

Are there any special considerations for installation?

- Place a mat under the device to prevent floor scratches and reduce noise during use (do not use a heated rug).
- Be careful not to damage the floor when placing the device, as it is heavy.
- Keep at least 1 meter distance from TVs, radios, or other AV devices to prevent interference.
- Use the included protective tray if placing it on underfloor heating.
- When using the wheels with a person weighing 100 kg, a load of approximately 3.0 kg/cm² is applied to the floor.
- Do not use the device in damp areas like bathrooms or saunas.
- Place the device on a flat surface.
- Do not use it in dusty environments or at temperatures above 40°C.
- Avoid direct sunlight or proximity to heat sources like stoves.

How wide should the passageway be for installation?

The minimum width is 69 cm (when using a conveyor belt).
How long does it take for my order to arrive?
The product is custom-made and typically delivered within approximately 3 to 4,5 months after ordering. However, some units are available in stock and can be delivered within 2 to 4 weeks, depending on availability.
Is grounding necessary?
Yes, connect a grounding wire to prevent electric shock.

About using the iCocoon

Can I lean on the side panels?

No, avoid applying strong impacts or leaning against the side panels.
Are there any tips for sitting in the chair?
Ensure the footrest is fully lowered. Place your feet on it, sit down slowly, and support yourself with your hands on the top of the footrest when getting in or out.
What is the maximum weight for use?
It is recommended for users up to 100 kg.
Can I use it if I’m under medical treatment?

Consult your doctor before use. It may be harmful for certain conditions. Consult your doctor if you.

  1. Have heart issues.
  2. Suffer from sensory disorders due to diabetes.
  3. Have osteoporosis or fractures.
  4. Have wounds on the treated area.
  5. Have a fever above 38°C.
  6. Are pregnant (early stage) or have recently given birth.
  7. Use a pacemaker or other implanted medical devices.
  8. Have abnormal spinal issues.
  9. Have current or treated conditions.
  10. Have malignant tumors.
  11. Need rest due to a condition.
  12. Have acute internal diseases (e.g., gastritis, hepatitis).
  13. Have no temperature sensitivity.
  14. Have other symptoms or illnesses.
  15. Have rheumatism, gout, or joint deformity.
  16. Suffer from dizziness, tinnitus, or balance issues.
  17. Have sprains or muscle inflammations.
  18. Have or suspect tendon inflammations.
Can children use the device?
Children aged 10 and older can use the device under adult supervision. Young children or users without control should not use it.
What is the average monthly power consumption?
With daily use of 15 minutes, it costs approximately €0.63 per month (for 30 days).
Can devices without Bluetooth connect?
No, that is not possible.
How many users can I register?
You can register up to 8 users.
How do I maintain the chair?
  1. Remove dust and dirt with a vacuum cleaner. Use a damp cloth with diluted cleaner to wipe away dirt.
  2. For leather products, use a special leather cleaner or conditioner.
  3. Wipe off cleaner with a well-wrung cloth and dry with a soft, dry cloth. Let it air dry in a well-ventilated, shaded area.
  4. Maintain it at least twice a year for long life.

About defects and repairs

What is the warranty period and coverage?


The warranty period is 2 years from the date of purchase.
- The warranty is only valid within Europe. Outside Europe, it is not applicable.
- Request a warranty document from us for more information.

Where can I go for repairs?
Contact your seller or our repair department: +31 6 28884617 (9:00 AM - 5:00 PM, except weekends and holidays).
What should I do when requesting repairs?
Present your warranty certificate for repairs within the warranty period. Read the manual carefully, as some repairs may incur costs.

Inquiry Purchase

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Flexible Options:
Buy, Lease, or Rent the iCocoon Today!
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