FAQ
Frequently asked questions
and user manuals
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About placement and installation
- Place a mat under the device to prevent floor scratches and reduce noise during use (do not use a heated rug).
- Be careful not to damage the floor when placing the device, as it is heavy.
- Keep at least 1 meter distance from TVs, radios, or other AV devices to prevent interference.
- Use the included protective tray if placing it on underfloor heating.
- When using the wheels with a person weighing 100 kg, a load of approximately 3.0 kg/cm² is applied to the floor.
- Do not use the device in damp areas like bathrooms or saunas.
- Place the device on a flat surface.
- Do not use it in dusty environments or at temperatures above 40°C.
- Avoid direct sunlight or proximity to heat sources like stoves.
About using the iCocoon
Consult your doctor before use. It may be harmful for certain conditions. Consult your doctor if you.
- Have heart issues.
- Suffer from sensory disorders due to diabetes.
- Have osteoporosis or fractures.
- Have wounds on the treated area.
- Have a fever above 38°C.
- Are pregnant (early stage) or have recently given birth.
- Use a pacemaker or other implanted medical devices.
- Have abnormal spinal issues.
- Have current or treated conditions.
- Have malignant tumors.
- Need rest due to a condition.
- Have acute internal diseases (e.g., gastritis, hepatitis).
- Have no temperature sensitivity.
- Have other symptoms or illnesses.
- Have rheumatism, gout, or joint deformity.
- Suffer from dizziness, tinnitus, or balance issues.
- Have sprains or muscle inflammations.
- Have or suspect tendon inflammations.
- Remove dust and dirt with a vacuum cleaner. Use a damp cloth with diluted cleaner to wipe away dirt.
- For leather products, use a special leather cleaner or conditioner.
- Wipe off cleaner with a well-wrung cloth and dry with a soft, dry cloth. Let it air dry in a well-ventilated, shaded area.
- Maintain it at least twice a year for long life.
About defects and repairs
The warranty period is 2 years from the date of purchase.
- The warranty is only valid within Europe. Outside Europe, it is not applicable.
- Request a warranty document from us for more information.